Refund Policy

Last updated: September 8, 2026

This Refund Policy explains how refund requests for 3TS Trade Hub subscriptions are handled.

1. Free Trial

Eligible 3TS Trade Hub subscriptions may include a 7-day free trial. You will not be charged during the free trial.

To avoid the first subscription charge, you must cancel before the free trial ends.

2. Subscription Cancellation

You may cancel your subscription at any time through the available subscription management tools.

Unless otherwise stated during cancellation, canceling prevents future renewals. Access may continue until the end of the period for which payment has already been made.

Canceling a subscription and requesting a refund are separate actions. Canceling stops future renewal but does not automatically refund a previous payment.

3. Refund Requests

If you believe a charge was made incorrectly, was duplicated, was unauthorized, or if you experienced a material problem with the service, please contact us as soon as possible.

Refund requests should be submitted to: contact@3tsapp.com

Please include the email address used for the purchase and sufficient information for us to identify the relevant transaction.

4. Refund Eligibility

Refund requests are reviewed individually. Factors may include the reason for the request, the timing of the request, account usage, duplicate or accidental billing, technical issues, fraud indicators and applicable consumer-protection laws.

Approval of a refund is not automatic except where required by applicable law or where FastSpring determines that a refund is required for payment, fraud, risk or compliance reasons.

5. Renewal Charges

Subscription plans renew automatically according to the billing interval displayed during checkout unless canceled beforehand.

Customers are responsible for canceling before the next billing date if they do not wish the subscription to renew.

Requests relating to an unintended renewal should be submitted promptly after the charge so they can be reviewed.

6. Payment Processing

Payments and refunds are processed by FastSpring, our authorized commerce provider and Merchant of Record.

When a refund is approved, the funds are generally returned through the original payment method, subject to FastSpring's processing rules, payment-method limitations and applicable financial regulations.

7. Fraud, Chargebacks and Unauthorized Payments

FastSpring may independently refund or reverse transactions when required for fraud prevention, payment-network compliance, chargeback mitigation or other risk-management purposes.

If you do not recognize a charge, please contact us promptly so that the transaction can be investigated.

8. Mandatory Consumer Rights

Nothing in this Refund Policy limits any refund, cancellation, withdrawal or other consumer right that cannot legally be waived under the laws applicable to you.

9. Changes to This Policy

We may update this Refund Policy when our services, billing practices or legal obligations change. The latest version will remain available on this page.

10. Contact

Questions or refund requests may be sent to: contact@3tsapp.com